Fortune 500; Over 50,000 employees; Revenue > 50 billion USD
IT Staff Augmentation
> 8,500 engineer-days
Java development, Testing, Operations
Daily rate, monthly billing
1. Discussing open IT positions (technology, project duration, number of personnel)
2. Identifying suitable IT professionals by Bluebird
3. Presenting candidate CVs to the client
4. Client-side interviews, selection of IT professionals.
5. Project start.
6. Monthly billing based on completed engineer hours.
In 2019, we received a request from a renowned American multinational corporation. The company aimed to significantly reduce its global costs and reallocate Java programming tasks and related IT support functions, such as testing and operations, which were under the responsibility of the company's German IT team.
Our client wanted to involve professionals with a high level of English language proficiency who had previously worked for multinational companies.
It was an honor to receive the request from this company, which has been on the prestigious Fortune 500 list for many years. The company is known for:
- 1Being founded in the United States in the 20th century
- 2Employing more than 50,000 people worldwide
- 3Generating annual revenue exceeding 50 billion USD
Step 1: Introduction, alignment of needs
We first met with the company's Hungarian representative, who was responsible for the relocation of the IT team and the provision of the service level.
Two important aspects were raised during the negotiation: cost savings without compromising quality and ensuring business continuity.
Cost savings without compromising quality
In this case, cost savings without compromising quality meant involving Hungarian Java developers who were capable of performing programming tasks at the professional level of their previous German colleagues.
To assess what the existing knowledge and skill levels meant, we had to create a joint job description that detailed the IT requirements (technology stack, programming language knowledge levels, applicable software tools, frameworks, etc.) and the highly important soft skills (empathy, problem-solving skills, etc.). In addition, our client stated that they were only willing to work with professionals who had a high level of active English language proficiency.
Regarding cost savings, we were able to provide an approximate cost estimate based on the requirements we learned, stating that our offer would include daily rates for each position.
Ensuring business continuity
It was of paramount importance for our client to ensure that there would be no disruptions in the company's services and the IT field's internal or external customers in terms of business continuity.
To ensure this, we assessed the scheduling desired by our client and planned the order and timing of involving Bluebird professionals in the various positions to ensure business continuity would not be compromised at all.
Step 2: Preparing The Offer
As a result of the consultations with the client, we had all the information needed to make an offer that perfectly understood and matched the client's requirements.
The aspects we considered when preparing the offer:
- 1How many Java developers, testers, and operators in total can meet all professional and other requirements demanded by our client in Hungary?
- 2What timeline can we establish to engage the required IT professionals (Java developers, testers, operators) in the project?
- 3What selection process is needed to involve the best experts in the project?
- 4How can we guarantee to our client that the team will be able to perform both software development tasks and testing and operational tasks within the required time, period, and volume?
- 5At what price can we guarantee that involving colleagues with the same experience level and technical knowledge as their German counterparts is possible while still providing the desired cost savings?
Step 3: Reviewing And Accepting The Offer
The proposal was developed by our Sales and IT Staff Augmentation team, with multiple internal iterations. Upon receiving the proposal, the client thoroughly reviewed it and, after several rounds of discussions, approved our offer. They were satisfied with the proposed cost savings and the guaranteed quality of the IT professionals we would involve in the project.
Our offer included the following points:
- 1Detailed job descriptions, separating must-have and nice-to-have skills/skills. The different IT positions are all specified in great detail.
- 2Project scheduling, which showed, for the whole selection process, how many potential candidates our client could expect in each selection phase, the level of task (interviews, peer reviews, etc.) to select Bluebird professionals. In addition to the selection schedule, we also defined the schedule we consider realistic for the new Bluebird professionals to start the project.
- 3A description of the steps in the selection process, i.e. a process description that included who has what responsibility when in order to ensure that the selection is carried out as efficiently and to the highest possible standard.
- 4Per diem per position, guaranteeing that Bluebird professionals would work on the project in sufficient numbers and with sufficient expertise for 5 years from the start of the project. In addition to the daily rates, Bluebird has not set any other fees.
Step 4: Offer negotiation, contract conclusion
Negotiations between the client and Bluebird were conducted to a high standard, resulting in an agreement between the parties on all points.
Bluebird has completed the contract preparation and the contracting process has started.
Step 5: Project start
With the start of the contracting process, the project team has also been established. Senior account managers from Bluebird, with IT sourcing support, started to identify suitable Java developers, testers and operators, and then had a first round of discussions with them about the project and the project tasks.
In accordance with the selection process, our client only interviewed professionals who perfectly matched the position description.
We are proud to have exceeded both the quantity and quality requirements and were able to ensure that the project team was assembled on time and to the expected quality level to start work on the project as scheduled.
Step 6: Monthly billing and project management
The Bluebird project team's performance is accounted for on a monthly accounting cycle. Our clients are only charged for the services provided (Java development, testing, operations) in proportion to the number of engineering hours spent on them.
Our senior account managers consult with our client on a monthly basis about the project, ask for feedback on the professionalism of the tasks performed by our professionals, the success of the collaboration. This monthly meeting also ensures that any client needs that arise can be met quickly and efficiently by Bluebird.
The project was a success. The newly formed Hungarian Java development team was able to take over the tasks previously performed by their German colleagues, providing cost savings for the client without compromising on quality. The project also demonstrated Bluebird's capability to manage complex IT contracting projects, involving professionals with high levels of technical knowledge and soft skills, ensuring business continuity and customer satisfaction.
- 1Our client signed a contract with us, Bluebird, in 2019.
- 2In the first phase 6 people started their tasks, in the second phase another 6 people. Our client's target at the time of contract was to build a team of 12 Java developers + testers + operators, which was implemented on schedule.
- 3We are currently in contract with our client.
- 4Our client has completed the relocation of the development team, with significant cost savings.
- 5Our client was able to maintain the same service quality while reducing costs.