We are looking for a Application Operator/Contact Center Operator. Our client has more than 40 years of research and development in the field of lottery systems made the company a worldwide leading supplier of lottery products. As a global lottery company, it is an exciting place to work. They drive innovation, champion groundbreaking ideas and bring meaning to work every day.
Tasks
- Keep running applications for lottery companies
- Monitoring lottery system components and events
- Fullfil service requests for the customers
- Execute recurring daily operational tasks
- Troubleshooting application problems and outages according to documentation
- Handle, register and follow up incoming request/incidents
- Constant communication and support to involved resolver units and partners
- Reporting
- Participate in calls in case of outage
- Preparing/making presentations
Requirements
- Professional high quality support to customers in 24/7 shifts (3×8 hours)
- Excellent English
- Knowledge of Unix/Linux operating systems
- Basic networking backgrounds (TCP/IP)
- Basic database (SQL) knowledge
- Scripting skills (Perl, PHP, Bash, Python or anything similar)
- Several years relevant experience in IT application operation
- Adequate communication skills, solution focused mind and strong team spirit
- Experience in working with ITSM ticketing systems, and in IT operations
- ITIL processes
- IT attitude, willingness to learn new systems
Advantages
- Bachelor degree is an advantage
What they offer
- Competitive payment package (13. and 14. months salaries, fix and predictable shift allowance)
- Cafeteria and Health insurance
- Mentoring Program, Trainings
- Downtown office, in the heart of Budapest
- Indoor bike and motorcycle storage
- Team building
- Economically stable and growing enterprise
- Excellent working atmosphere
- Open company culture
- Non-conventional domain lottery and sports games
- Recreation room table soccer, office (chair) massage and sauna