Our client has more than 40 years of research and development in the field of gambling systems made their company a worldwide leading supplier of gambling products. To support their team in Budapest, we are looking for an Application Support Engineer
Tasks
- Provide software application operation and support for customers
- Troubleshoot application issues and outages
- Provide support on complex tasks
- Track and ensure the continuity of issue resolution and other tasks
- Handle, register, follow up and resolve incoming service request and incidents
- Execute recurring daily operational tasks
- Monitor system components and events
- Constant communication and support to other involved resolver units and partners
- Participate in calls in case of outage
- Provide 24/7 standby support
- Create reports
Join us, if
- You have higher degree on relevant field (IT / Telecommunications) plus 1-2 years’ relevant experience OR if You have 5+ years relevant experience, higher degree is only advantage
- You have experience of operation and support of complex IT applications and systems
- You have basic knowledge of Linux and Windows systems
- You have basic knowledge of SQL and scripting
- You have previous experience in working according to ITIL based processes and functions
- You would like to use your excellent English on a daily basis
- You have willingness to travel (1-2 x a year)
- You have willingness to work outside normal business hours
- You have willingness to provide standby support
- You have careful work style and durability
- You have high quality and responsibility in own work
- You work well under pressure and you are a team player
What we offer
- Competitive payment package (13. and 14. months salaries, fix and predictable shift allowance)
- Cafeteria and Health insurance
- Mentoring Program, Trainings
- Downtown office, in the heart of Budapest
- Indoor bike and motorcycle storage
- Team building
- Economically stable and growing enterprise
- Excellent working atmosphere
- Open company culture
- Economically stable and growing enterprise
- Recreation room table soccer, office (chair) massage and sauna