We are looking for IT Operations Service Delivery Manager colleague for our client in the gambling field.
The following CHALLENGES await
- Participates/chairs meetings with customer and team, creates meeting reports
- Active cooperation with other participants in the operational groups
- Adoption and implementation of new services
- Support process development and documentation activities
- Participating in the development of service products
- Compilation and evaluation of monthly reports, invoices, SLA statements and other contracted reports
- Participation in the coordination of changes related to our clients individual service contracts
- Monitors the delivery of contracted services and service levels
- Identify service issues, suggest solutions and improve services
- Representing the operation in projects with clients
- Coordinates regarding service deliveries with the senior and account management
- Maintains good working relations with customer technical staff and management
- Reports progress both internal and to customer
- Understands customer requirements, can deduct and formulate the underlying service requirements
Join us, if
- You have university or college degree on IT/engineering/business
- You have in-depth knowledge of ITIL good practices and practical experience, ITIL certificate is welcome
- You have minimum 3 years of experience in IT service delivery management
- You have project management experience
- You have ability to oversee and understand complex IT solutions
- You would like to use your excellent English (verbal&written) on a daily basis
- You have understanding of business processes and customer needs
- You have ability to maintain good customer relationship
- You have careful work style and accuracy, precision, durability
- You have good problem-solving and collaborative approach
- You have high quality and responsibility in own work
- You are able to deliver peak performance even under time pressure
- You have good communication and presentation skills
- You have ability to work in a team
- You have willingness to travel
What we offer
- Competitive payment package (13. and 14. months salaries, fix and predictable shift allowance)
- Cafeteria and Health insurance
- Mentoring Program, Trainings
- Downtown office, in the heart of Budapest, at the foot of Buda castle (easily accessible by public transport)
- Indoor bike and motorcycle storage
- Team building
- Economically stable and growing enterprise
- Excellent working atmosphere
- Open company culture
- Economically stable and growing enterprise
- Non-conventional domain lottery and sports games
- Recreation room table soccer, office (chair) massage and sauna