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As an IT Resilience Specialist you will be part of the I&T Resilience Team which is part of the IT Governance, Risk and Compliance organization. I&T Resilience incorporates crisis-, business and IT continuity-, service and disaster recovery management activities to ensure that supply chains are healthy and sustainable. The role is contributing to the continuous improvement of the organisations business- and IT resilience, supports internal business areas service recovery needs, and contributing to the safeguarding of information, intellectual property, and assets.
Responsibilities
- Participating in the development and continuous improvement of the business units Resilience Framework, including crisis-, continuity- and disaster (service) recovery management segments
- Develop standards and operating procedures to enable the effective management of business continuity, IT continuity and IT recovery operations
- Verifying the ITs recovery capabilities and their alignment with both business and IT continuity requirements
- Verifying the correctness and effectiveness of all the different IT Continuity engagements processes
- Create strategies, scenarios and plans to reestablish operations from various types of business/IT disruptions
- Support backup management processes and activities
- Support the oversee of all continuity and recovery efforts
- Enhance the common understanding on business- and IT continuity, incident, crisis- and disaster recovery management and backup management
- Develop appropriate training materials
- Maintain effective awareness, trainings and workshops
- Support internal and external audits
- Verifying the correctness of 3rd party contracts and their alignment with both business and IT continuity requirements
- Maintain defined tiers if availability and recoverability for systems/applications/tools to support established SLAs including RTO/RPO
- Facilitate the creation and the maintenance of disaster recovery plans
- Ensure that appropriate plans, procedures and all supplemental documentation are available, properly maintained
- Collaborate with IT staff to oversee and support recovery work efforts
- Plan, schedule and facilitate regular recovery testing for systems/applications/tools (DR exercises, table top testing, etc.)
- Understand business areas needs and incorporate their requirements into related IT operations
Competencies
- Demonstrated experience with a focus on IT resilience, continuity, information security, risk and compliance
- In-depth knowledge of the separation and the correlation between business continuity-, IT continuity-, incident-, disaster recovery-, crisis- and backup management
- Ability to translate strategic level efforts to tactical and micro level actions
- Demonstrated experience in aligning continuity and recovery efforts
- Experience with defining recovery and backup strategies, scenarios and plans
- In-depth working knowledge of IT continuity and other frameworks and best practices, such as NIST CSF, ISO 22301 and ISO 27001
- Ability to support business impact analysis tasks
- Experience in integration of risk based and compliance related mindsets
- Draft clear and concise visualizations of complex processes
- Experience in shared services environment
- Familiarity with backup management processes
- Experience in performing root cause analysis
Personal skills
- Ability to interact with representatives from different levels
- Strong communication and interpersonal skills
- Strong visualization skills
- Analytical, precise and process-based mindset
- Ability to analyze complex problems and giving advice on how to manage multiple requirements at the same time
- Able to manage large amounts of new information quickly and understand correlations and dependencies
- Fluency in English