IT Service Delivery Specialist Job

Date published: February 12, 2024

ID: 12429 Location: Mikulov, Czech Republic Task: Other

Purpose of the project:
This is an IT Support position within the EMEA Enterprise IT Team with the following main responsibilities:
Support the IT and Telecommunications Infrastructure for the specified Area/sites ensuring the utilization of Hardware, Software and Communication Systems are consistent with the Global IT strategy.
Onsite support, working closely with centrally provided IT services including design, operations and service desk to meet the agreed service levels.
Build the relationship between IT and the Business to become the recognized and valued partner for the delivery of IT Service.

Responsibilities

  • IT Infrastructure and support (70%)
  • Support and maintain the IT Infrastructure security standards to be compliant with the Emerson security policy
  • Support and maintain the IT Infrastructure systems and data access – to be managed in collaboration with Service Desk
  • Support and maintain the IT Infrastructure backup and recovery including Disaster Recovery Planning
  • Support and maintain the IT Infrastructure asset management – including Hardware lifecycle management and SW licensing
  • Support the appropriate level of service for a centrally provided and maintained IT Infrastructure for: server, clients, printers and other standardized peripherals, data communication (LAN, WAN, WLAN, VPN access and required components), voice communication (local and remote)
  • Customer and Stakeholder Management (15%)
  • Ensure optimum support for end-users at all times within agreed service levels
  • Assists users with business proposal generation, regarding our standards and policies
  • Build the relationship between IT and the Business to become the trusted partner for delivering value and high levels of Service
  • Establish good working relationship with users and other sources of support and assistance
  • Governance and Compliance (15%)
  • Follow and enforce Emerson policies regarding IT management, security, standards and procedures
  • Uses the helpdesk as the central point for all IT issues and service requests
  • Ensure that relevant IT documentation is maintained and up to date
  • Support and maintain the IT Infrastructure audit compliance

Requirements

  • Education:
  • College/University degree in Information Technology / related field
  • Customer Engagement Training
  • Experience:
  • Minimum of 3 years’ experience within a complex IT Infrastructure environment, using centrally provide IT Services (Service Desk, Operations, Design, Engineering, Project Management)
  • Minimum of 3 years´ experience in offering support on IT Infrastructure for: server, clients, printers and other standardized peripherals, data communication (LAN, WAN, WLAN, VPN access and required components), voice communication (local and remote)
  • Minimum of 3 years ‘experience in direct user/customer interactions, using discussions, troubleshooting and risk evaluation to solve customer issues
  • Minimum of 1 year of experience in working with IT documentation, standards and policies, as well as vendor related processes
  • Availability to travel in the designated area/country
  • Flexible towards working hours for maintenance activities

Skills

  • Uses basic understanding of the IT Field:
  • VMware ESXi / VCenter knowledge
  • Windows Server
  • Cisco networking knowledge
  • CITRIX; MS Remote Access
  • Independently completes diverse tasks of the job and applies and enhances knowledge and skill in:
  • Language: English
  • IP networking administration and services including DNS, DHCP
  • Security & Compliance tools (e.g. Ivanti/MECM, WSUS, Symantec, FireEye)
  • Active Directory, GPO & policy design and support
  • Performs without assistance and is recognized as a specialist for:
  • Microsoft Windows Operating Systems 10

Application with CV

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