Service Delivery Manager

Date published: February 23, 2023

This listing has expired.
ID: 11457 Location: Budapest Task: IT Management

We are looking for Service Delivery Manager for the Global Deposit Return System (DRS) Team located in Budapest.


  • Planning, driving and facilitating the entire delivery from initiation through implementation to handover to customer operations
  • Developing and implementing a comprehensive delivery plan that includes all SDLC elements including requirements, design, build, testing, release planning, training and handover to support
  • Establishing and maintaining strong project governance and control including scope, risk, change, resource, quality and financial management
  • Partnering with internal stakeholders in order to ensure maximum results and optimize project delivery
  • Overseeing daily activities of the delivery team including Product Owner, Scrum Master, Business Analysts, Engineering and QA
  • Ensuring the creation and maintenance of comprehensive, accurate and up-to-date project artifacts
  • Being the primary contact person for the customer during the delivery of the system and in the first period of its operation
  • Aligning communications, resources and plans with customer counterparts
  • Providing client relationship management and an outstanding customer experience
  • Delivery reporting including status, progress and updates to key internal and external stakeholders


  • 5+ years of experience in leading and running IT solution delivery projects using agile methodology
  • Highly engaging with excellent stakeholder management skills
  • Growth Mindset: motivated by challenge and driven to succeed
  • Excellent problem solving skills
  • Good knowledge of, Confluence, Jira and Microsoft products/services/programs
  • Bachelors or Masters in Business or in Computer Science (preferred)
  • Hungarian and English language knowledge: fluent in reading, writing and speaking
  • Preferred experience in designing and scaling service delivery organizations
  • Direct experience with IT system architecture and software development – especially technologies like SQL, .NET Framework, MS Services (Business Central, CRM, Report, Azure), AWS, SAP, Salesforce, REST – is an advantage

What we offer

  • We offer you a future-proof job in our constantly growing company, where you can make an active contribution to the sustainable use of resources and direct environmental protection for a better common future, true to our maxim “Return to Value”
  • Possibility of hybrid working
  • Opportunities to develop further in a rapidly growing international company with plenty of other exciting similar projects on the horizon
  • Dynamic working environment with plenty of room for independent work, a proactive contribution of ideas for new projects and processes, and a lot of creative freedom

Application with CV

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